Grievance Redressal Policy  

At Comfortwears, operated by Avogtal Infotech Private Limited, our priority is to deliver a reliable, smooth, and positive shopping journey to every customer. We uphold fairness, transparency, and timely assistance for any customer concern. This Grievance Redressal Policy outlines how we handle complaints and assures prompt, lawful, and respectful resolution of issues.    

Meaning of a Grievance    
A grievance is any complaint, dissatisfaction, or problem a customer experiences related to a product or service purchased from our platform and seeks a solution for. Such concerns may involve, but are not limited to, defective or poor-quality products, wrong or late deliveries, payment errors, refund or return issues, exchange delays, service dissatisfaction, or clarifications regarding policies and procedures.    

Ways to Raise a Grievance    
If you face any issue, please contact us through our available support options. The process includes the following steps:  

1. Access Support Channels    
Go to the “Help Centre” or “Contact Us” section on our website or application.  

2. Select Category    
Choose the correct section that fits your concern.  

3. Share Your Details    
Submit required information including order ID, explanation of the issue, and relevant proof such as screenshots or images.  

Once your request reaches us, our support team will evaluate the matter and respond accordingly.    

Escalation to Grievance Officer    
If your concern remains unsolved or the resolution offered is unsatisfactory, you may escalate it to our appointed Grievance Officer, as per the Information Technology Act, 2000 and other applicable regulations.    
Comfortwears has designated a Grievance Redressal Officer who monitors complaint handling, ensures fair treatment, and manages escalated matters.    

Grievance Response Process    
Acknowledgement: We will confirm receipt of your grievance within 48 hours through email.    
Unique Ticket/Reference Number: A dedicated grievance ID will be provided to enable tracking of the complaint status.    
Resolution Period: Our support team and the Grievance Officer will work to resolve the concern promptly, usually within 7 working days, or as specified under applicable law.    
Status Updates: You will receive timely communication regarding the progress of your grievance through your registered contact details.    

Grievance Closure    
A grievance will be treated as resolved and closed under the following circumstances:  

• You confirm satisfaction with the resolution provided by our support team or Grievance Officer.    
   
• You do not respond to our communication within a reasonable time after a solution is offered.    
   
• We have delivered a final resolution consistent with our policy and legal requirements.    
   

Contact Information    
For any concerns or to register a grievance, you can reach us at avogtalinfotechpvtltd@gmail.com.    

Important Note    
This policy may be updated periodically. Please refer to the Terms of Use and Privacy Policy pages on our website to view the latest version.